Your data

What GarageFlow does with your workshop's records, stated as the system actually does it. Where this page and a contract disagree, tell us: one of them is wrong.

Where it is kept

• The application and its database run on one server operated by Hetzner Online in Germany.
• Photographs and voice notes are stored in Hetzner Object Storage in Falkenstein, Germany, and copied to Google Cloud Storage.
• Database backups are kept in Google Cloud Storage, a different provider from the server on purpose: a full copy every four hours and changes continuously in between, for 14 days.
• GarageFlow does not keep your data in the UAE and makes no promise that it will.

What is deleted, and when

• An upload that was started and never finished is removed after 7 days.
• An export file is deleted 7 days after it was made; the record that it was made is kept.
• Records of repeated requests from the mobile app are kept for 30 days.
• A file uploaded to import customers, and what was read from it, is removed 30 days after the import.
• Everything else -- customers, vehicles, jobs, estimates, invoices, photographs, the history of who did what -- is kept for as long as your workshop has an account.
• Something deleted still exists in the backups for up to 14 days.

A copy, a correction, a deletion

• A workshop owner can export the workshop's records from inside GarageFlow at any time.
• Corrections are made in GarageFlow by the people who use it.
• A workshop owner can erase a customer from the customer's page. Their name, contacts, notes, vehicle plate and VIN, what was written on their jobs, their voice notes, and photographs on jobs that were never invoiced are removed, from the database and from storage.
• What an erasure keeps, because the law or the record needs it: issued invoices and credit notes (with the name on them), payments, the approvals the customer gave, messages already sent, the history of who did what, submitted inspections and sent estimates, and photographs on invoiced jobs for 24 months after the job closed. Each erasure records what it kept.
• A resized copy of a photograph can stay in the image cache until it expires on its own.
• Closing a whole workshop is not yet something the product does by itself. Ask us through Contact support, choosing "Your data".

The assistant

The AI assistant is off unless your workshop turns it on. When it is on, what it is asked is sent to DeepInfra, in the United States, with names, telephone numbers, vehicle identification numbers and plates replaced before anything leaves GarageFlow. Its answers are drafts a person reviews; nothing it says is sent to a customer by itself.

Customer approvals

When a customer approves an estimate through the link GarageFlow sends, the approval, its time and the version approved are recorded. That is a record of consent, not a qualified electronic signature.